Privacy Policy

This Privacy Policy explains how Alpine Interactive Entertainment GmbH collects, uses, shares, and protects your personal data when you use our site, this service, or our online platform (collectively, "our services").

Alpine Interactive Entertainment GmbH, located at 15 Praterstraße, Building A, 3rd Floor, Vienna, 1020, Austria, is the data controller responsible for processing your personal data in connection with our services.

1. Data We Collect

We collect personal data that you provide to us directly, data collected automatically when you use our services, and in some cases, data from third parties.

Data You Provide Directly:

This may include information you provide when you register an account, make a purchase, contact customer support, participate in surveys or promotions, or otherwise interact with our services. This data can include your name, username, password, email address, payment information, and other details you choose to share.

Data Collected Automatically:

When you use our services, we automatically collect certain information. This may include technical data such as your IP address, browser type, operating system, device identifiers, and usage data such as the pages you visit, features you use, and the time, frequency, and duration of your activities. We collect this data using cookies, web beacons, and similar technologies.

Data from Third Parties:

We may receive information about you from third parties, such as partners with whom we offer co-branded services or engage in joint marketing activities, or from publicly available sources.

2. How We Use Your Data

We use your personal data for various purposes based on different legal bases under applicable data protection laws, including the General Data Protection Regulation (GDPR):

To Provide and Maintain Our Services:

To operate our services, provide the features you request, process transactions, and fulfill orders. (Legal Basis: Performance of a contract, Legitimate Interests - service operation).

To Improve and Develop Our Services:

To understand how users interact with our services, analyze usage trends, troubleshoot technical issues, and develop new features and functionalities. (Legal Basis: Legitimate Interests - service improvement).

To Communicate With You:

To respond to your inquiries, provide customer support, send you technical notices, updates, security alerts, and administrative messages. (Legal Basis: Performance of a contract, Legitimate Interests - customer service, responding to requests).

For Marketing and Promotional Purposes:

To send you marketing communications about our products, services, offers, and promotions, where you have opted in or where permitted by law. (Legal Basis: Consent, Legitimate Interests - direct marketing where permitted).

For Security and Fraud Prevention:

To detect, prevent, and address fraud, security risks, and other prohibited or illegal activities. (Legal Basis: Legal Obligation, Legitimate Interests - security, fraud prevention).

To Comply with Legal Obligations:

To comply with applicable laws, regulations, legal processes, or governmental requests. (Legal Basis: Legal Obligation).

3. Legal Bases for Processing

We process your personal data based on the following legal bases:

Performance of a Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include operating and improving our services, conducting marketing activities, preventing fraud and ensuring security.
Consent: When you have given your explicit consent to the processing of your personal data for one or more specific purposes.

4. Sharing Your Data

We may share your personal data with third parties in the following circumstances:

Service Providers: We share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are authorized to use your personal data only as necessary to provide these services to us.
Business Transfers: We may share your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
For Legal Reasons: We may disclose your data if we believe it is necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce our agreements and policies; to protect the security or integrity of our services; or to protect our rights, property, and safety, our users or others.
With Your Consent: We may share your data with other third parties when we have your consent to do so.

International Data Transfers: Your personal data may be stored and processed in countries outside of your country of residence. When we transfer your personal data to countries outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as relying on European Commission-approved standard contractual clauses or other lawful transfer mechanisms.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

Right of Access: You have the right to request access to your personal data and receive a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data in certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

7. Data Security

We have implemented appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through our services.

8. Children's Privacy

Our services are not intended for children under the age of 16 (or the minimum age required by local law), and we do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without appropriate legal consent, we will take steps to delete that information.

9. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites or services. We encourage you to review the privacy policies of any third-party site or service you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our site or through other appropriate communication channels. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us by writing to:

Alpine Interactive Entertainment GmbH
15 Praterstraße, Building A, 3rd Floor,
Vienna, 1020, Austria